Anker Support (2024)

FAQs

How do I contact Anker customer service? ›

The best phone number to call Anker is 8009887973. 93% of consumers used this number to address their issues and concerns. The longest wait times are on Monday, while the shortest are on Saturday and Sunday. The average call time is 4 minutes.

If your charger cannot charge devices, please try the following troubleshooting tips to see if helpful: For wall/desktop charger and car charger: Unplug the charger from the outlet for 5 mins and without anything plugged into the charger itself to reset the charger. Try another cable and a different outlet.

Not charging/intermittent charging/stop working/not working: Wipe clean the tip/pins of the Anker cable with alcohol. Try the Anker cable with another device and charger to see if the issue persists. Try the original cable that came with your device to see if it has the same issue.

Is Anker owned by Amazon? - Quora. Anker, a Chinese brand founded in 2011 by ex-Google engineer Steven Yang, debuted on the Shenzhen Stock Exchange on August 24th. Those brands follow the “low price, good quality, high Amazon rating” strategy. For them, Amazon is not a channel, but rather the channel.

Better yet, Anker has a reputation for being reliable. Wirecutter editor Mark Smirniotis explained that if you're looking for an accessory that's less expensive than the official ones, but more reliable than the dirt cheap, no-name brands, Anker is one of your best bets.

Anker is a Chinese multinational company founded in 2011 by Steven Yang, a former Google employee. The company is headquartered in Shenzhen, China, and has established a strong presence in the global market for consumer electronics and mobile charging solutions.

The cable, charger, socket or adapter may be faulty. Dirt and debris may have accumulated in the charging port. There may be an app installed that is interrupting the charging process. Maybe a software update is required.

There is a factory reset hole on the front of the power station located above the power-saving switch (see picture below). You can use a needle to press the factory reset button. If you still have problems, please contact Anker Customer Support for further assistance.

Charge it before you use it for the first time to ensure all components are working correctly. After that, simply connect your device to power bank and press the button if your power bank has one. Check if your device is charging, then wait. Once fully charged, unplug your device and store your power bank.

How do you troubleshoot a charging cable? ›

All Anker SOLIX Solar Generators, Portable Power Stations, Solar Panels, and Powered Coolers purchased on anker.com come with a limited warranty, as shown below. By using Anker SOLIX products, you are agreeing to be bound by the terms of the Anker limited warranty.

Leveraging the power of Advanced TV, Anker went beyond traditional demographics to target their ideal customer: tech-savvy iPhone owners with a $50K+ household income level. This ensured their message resonated with the most receptive audience.

Power up your iPhone with Anker's advanced chargers designed for iPhones, Android devices, and more. We are committed to providing high-quality, practical, and sustainable charging solutions.

Please note all Anker portable charger warranties are automatically documented in our system, therefore, it is not necessary to register your portable charger to file a warranty claim. If your Anker portable charger has any quality-related issues, simply reach out to the Anker customer support team for assistance.