FAQs
Unfortunately, CF also adopts a similar pricing policy to that of the major ISPs (except Sky Broadband), which means that “from 1st April every year we will increase the price of our services by up to the Government published Consumer Price Index (CPI) from January of the same year plus 2.9%” (most of the major ...
Can I get Community Fibre in my area? ›
Community Fibre is only available in London. Areas covered by its network at the time of writing are: Brent, Camden, City of London, Croydon, Ealing, Hackney, Hammersmith and Fulham, Islington, Lambeth, Lewisham, Newham, Richmond upon Thames, Southwark, Tower Hamlets, Wandsworth, Westminster.
What line does Community Fibre use? ›
Unlike many providers who rely on Openreach or shared networks, we build our dedicated 100% full fibre network using only fibre optic cable, so we can deliver gigabit speeds directly into your home at competitive prices.
How to claim Amazon voucher Community Fibre? ›
It's as easy as 1, 2, 3:
- Login to My Account. Head to the Refer a Friend section to find your unique referral link.
- Copy your referral link and share away. There's no limit!
- Enjoy your voucher. 90 days after your friend's installation, we'll email you both your £50 voucher.
Why is community Fibre so good? ›
No copper. No fibbing. Unlike many providers, we build our network with 100% full fibre. It's future-proof, sustainable and uses 70% less energy than traditional copper.
What is the cancellation fee for community Fibre? ›
The cancellation fee is calculated by multiplying your monthly bill by the number of months you have left until your contract end date. For example, if you pay £25/month and you have four months left on your contract, your cancellation fees would be £100. Our Terms and Conditions provide more information on this.
Can you use Netflix with Community Fibre? ›
Yes, you can watch Netflix on the Community Fibre set-top box if you're a Netflix subscriber.
How long does Community Fibre take to install? ›
Our installation usually takes up to two hours.
Who owns Community Fibre? ›
London, Wednesday 29th July 2020: Funds advised by Warburg Pincus LLC, a leading global private equity firm focused on growth investing, and DTCP, an investment management group specialized in technology growth equity and digital infrastructure, have reached an agreement to acquire a majority stake in Community Fibre ...
What are the downsides of community fiber? ›
The few downsides to Community Fibre broadband include: No way to make international calls on the home phone service. The optional TV service is a plus, but it's basic in comparison to Sky and Virgin Media and can't easily be expanded to some premium services like Sky Cinema or Sky Sports.
Do I need a new phone handset to use your service? No, you can use your existing handset. The Community Fibre home phone service uses a phone adapter box (as shown below) that plugs into your router and then to your existing handset. However, if you don't already use a handset then you will need to purchase one.
What is the average speed of Community Fibre? ›
Community Fibre 3 Gbps Fibre Broadband package offers average download speeds of 3,000 Mbps.
What is the minimum contract for Community Fibre? ›
Check your Community Fibre contract
All Community Fibre deals have a minimum contract term of either 12 or 24 months. If you cancel before this term has ended, you'll often have to pay a cancellation fee, and this could be quite expensive.
Does Community Fibre have a 14 day cooling off period? ›
We understand that your broadband needs may change in life. If you are a new customer, you can change your package or contract within your 14-Day cooling-off period. If you are still in contract, we do not allow downgrades outside of your cooling-off period.
Can you record on Community Fibre TV? ›
On your Community Fibre TV, navigate to the RECORDING section and follow the on-screen instructions. You are now ready to start recording your favourite shows and series.
Does fiber increase property value? ›
According to a study by the Fiber Broadband Association, fiber internet to the home at a speed of at least 1 Gig can increase the value by 3.1%. Of course, home values depend on all sorts of factors, including the area you're in, timing, the market and the condition and amenities of the home itself.
Does full fibre cost more? ›
Full fibre deals are usually a bit more expensive than superfast fibre deals, but it depends on which provider you're looking at. If you're looking for cheap full fibre, TalkTalk and Vodafone offer FTTP deals at very reasonable prices — even cheaper than other providers' superfast offers.
Why is fibre internet so expensive? ›
Fiber optic cables are made of special materials that can transmit data using light signals, which increases their manufacturing cost. Secondly, the installation process for fiber optic cables is more complex and time-consuming compared to traditional copper cables.
Is fibre more expensive than WiFi? ›
In fact you must have noticed that wireless connection is only meant for a limited area because when you go far away from the signal range or modem, you start losing network or start experiencing fluctuation in the signal. But in terms of cost, wireless connection is quite cheaper than fiber optic.