FAQs
Please and thank you (and, where appropriate, a sincere apology) go a long way! Be succinct. Write short and to-the-point replies without being abrupt or terse. Be conscious of your customer's time: just give them the information they need.
How to respond to customer inquiries sample? ›
Thank you so much for getting in touch! We want to confirm that we received your request for information regarding our services, and we will contact you within [x] hours with a comprehensive response. However, if you require immediate assistance, do not hesitate to call our helpline [phone number].
How to respond to "I will let you know professionally"? ›
Responses to “I'll Let You Know” Text
- Cool, I'll stay tuned.
- No rush, appreciate the heads-up.
- Got it, fingers crossed.
- Thanks for the update, waiting eagerly.
- Alright, hit me up when sure.
- Take your time, no pressure.
- Sounds good, I'll be here.
- Okay, looking forward to it.
When you are ready to answer a request or inquiry, you should provide a clear and concise answer that addresses their needs and expectations. You should use polite and professional language, avoid jargon and slang, and provide evidence and examples if necessary.
How do you politely reply to a request? ›
I wanted to follow up on the email I sent on [date]. I understand everyone is busy, and I just wanted to make sure my email didn't get lost in the shuffle. I appreciate your time and attention to this matter. Looking forward to your response.
What is a good best response? ›
They've likely sent you “What's good?” to make sure you're doing all right. Be honest (if you're comfortable), and then tell them how much you appreciate their kindness. “Could be better, but thanks for asking.” “That's nice of you to ask!
How do you respond to a service request? ›
Be polite. Try to be kind and positive in your response. Let the customer know you empathize with them and use their name to personalize your communications.
How to reply to an email for a customer request? ›
Start with a friendly greeting to set the tone. Clearly state the purpose of your email and get straight to the point. Be empathetic, understand the customer's concern, and offer a solution or answer to their query. Keep it concise, using clear and straightforward language.
How should you respond to a request or inquiry? ›
1 Acknowledge the inquiry or request
You should also provide a reference number, a confirmation message, or a ticket number for easy tracking and follow-up. Most important acknowledge the customer concerns so it can be worked out. Always follow up with the customer to resolve the situations.
How do I say OK professionally in an email? ›
There are a few different ways you can say “o*k” in a professional email:
- I will proceed with your request.”
- I understand and will take care of it.”
- I agree and will take the necessary actions.”
- I confirm that I will [action].”
Instead of yes, you can say:
- Yes I can/Yes, sure thing.
- Yes of course!/Of course I will.
- Yes I can. It's this way.
- Sure. It's 10am.
- Sure thing!
- I can certainly do that for you.
- Yes here you go!/Sure, here you go.
- OK I will.
Respond and continue the conversation
- I'm fine, thanks. How about you?
- Good, thanks. And you?
- I'm good. And yourself?
- Not bad. How are you?
- Fine, and you?
- I'm doing well, and you?
- Good, how about you?
10 Other Ways to Say “Please Let Me Know”
- Please advise.
- I'd appreciate your feedback.
- Let me know your thoughts.
- Awaiting your response.
- Please inform me.
- Looking forward to your input.
- Please keep me posted.
- Please keep me updated.
Formally greet the person you're responding to with “Dear” and their title (like Mr., Mrs., or Dr.). Start with a sentence stating that you're responding to their letter. Then, address their questions or concerns directly and succinctly. Thank them for making their request and sign your name.
How do you respond to a customer support email? ›
Tell the customer in positive, specific terms what you've already done or what you intend to do. Answer questions directly and include helpful resources. Let the customer know you're there for them if needed. When appropriate, offer the customer something of value.
