GlobalProtect Always On VPN Client - Troubleshooting (2024)

FAQs

How to fix GlobalProtect VPN issue? ›

To reset your user credentials, simply click the “Sign Out” button located at the top right corner. This will cause the application to forget your saved credentials and prompt you for your new ones the next time you connect to the GP VPN application/portal.

Globaprotect is configured to connect automatically when the user signs into Windows. But our users are allowed to disconnect their VPN. If they disconnect it and turn of, log off or reboot their PC, Globalprotect does not reconnect automatically after login.

Even though GlobalProtect installed successfully on your Windows computer, it may not recognize the portal address. If this happens, when you click Connect, nothing will happen. To fix this issue, you'll need to delete and re-add the portal info. From the system tray, click GlobalProtect to open it.

This could be because one or more network devices, such as routers, firewalls, or the Network Address Translation (NAT) between your computer and the remote server isn't configured to allow VPN connections. Contact your administrator or your service provider to determine which device may be causing the problem.

With Always On VPN, your employees can securely access the internet without worrying whether the VPN is on or off, as it will always be enforced, allowing them to focus on their tasks uninterrupted. Your IT admins retain full control over the tool, ensuring secure access and a smooth experience for all.

Users are being asked to transition from AnyConnect to the GlobalProtect VPN service in a phased approach. GlobalProtect is a client and clientless-based remote access VPN solution, which offers a higher capacity and higher performance VPN solution.

Setting up Palo Alto GlobalProtect differs from other VPNs mainly in how it integrates with Palo Alto Networks' security platform. The process involves configuring security policies and user authentication within a broader security ecosystem.

Why is my VPN unable to Connect? ›

Your VPN software might be outdated. Your VPN settings might not be configured correctly. You might have poor internet connectivity or an intermittent network connection. The problem may not be a VPN issue at all – but it might be your internet connection preventing your VPN from connecting.

A simple restart usually solves many tech-related problems, including VPN connectivity issues. Reboot your device and try to connect to the VPN again. If restarting the device doesn't work, try restarting the VPN application. Close the application entirely and then reopen it to see if that resolves the issue.

Your VPN software might be outdated. Your VPN settings might not be configured correctly. You might have poor internet connectivity or an intermittent network connection. The problem may not be a VPN issue at all – but it might be your internet connection preventing your VPN from connecting.

In the system tray locate the GlobalProtect VPN icon. Single left click this icon to display the GlobalProtect VPN window. Locate the GlobalProtect VPN icon (shown below), you may need to expand the system tray to find this icon. In the top left corner of the window press the cog icon (circled in red below).