I cannot connect to the VPN. What can I do? - IVPN Help (2024)
Most connection failures are caused by something blocking the connection to our servers. Before you begin troubleshooting a blocked connection please check the following:
Verify that your internet connection is working whilst disconnected from the VPN. Try loading a website or pinging a web address such as 8.8.8.8 or 1.1.1.1. See how to run the ping command. If you are using the IVPN client, ensure that the IVPN firewall is not activated. If your connection is still not working then you will need to contact your ISP to resolve the issue.
Verify that the server you are connecting to is online and available on the server status page.
Try WireGuard VPN protocol - available in all of our native apps for macOS, iOS, Windows, Linux and Android.
Try IPSec with IKEv2 VPN protocol. Setup guides can be found here.
Enable the Obfsproxy feature and retry the connection.
Temporarily disable any firewalls or antivirus software on your computer and retry the connection.
Try another internet connection, some types of connections are particularly problematic such as public hotspots, cellular hotspots and hotel internet connections.
Try another device as there may be an issue with your local device. Our service works with many different devices, see our setup guides.
Internet Service Provider (ISP) Blocking: Your ISP may restrict access to some websites. These limitations can be overcome by using a VPN. DNS problems: Your DNS configuration may be incorrect or banned. Even when your ISP's DNS is difficult, VPNs frequently employ other DNS servers, enabling access.
Internet Service Provider (ISP) Blocking: Your ISP may restrict access to some websites. These limitations can be overcome by using a VPN. DNS problems: Your DNS configuration may be incorrect or banned. Even when your ISP's DNS is difficult, VPNs frequently employ other DNS servers, enabling access.
Ensure your VPN settings are correctly configured and the ports open. Disable firewall or antivirus. Your firewall or antivirus software may be blocking your VPN connection. Try disabling them temporarily to see if that fixes the problem.
Governments, advertisers, and hackers can sometimes try to monitor your web browsing history. Without a virtual private network (VPN), your internet service provider (ISP) may record your online activity and sell it to the highest bidder.
Your firewall might be blocking the VPN. Your VPN software might be outdated. Your VPN settings might not be configured correctly. You might have poor internet connectivity or an intermittent network connection.
A proxy is similar to a VPN because it acts as a middleman between the internet and connected device. A VPN is a type of proxy, but standard versions are usually free. However, they lack the same security features and encryption that VPNs offer. Proxies can still hide an IP address effectively.
The likely causes for these issues include: Poor connectivity at the chosen VPN server location. Interference by internet service providers for certain VPN protocols. Interference from your antivirus or online security application's outgoing packet transmission.
There could be various reasons why a VPN is not connecting, such as network connectivity issues, firewall or antivirus blocking the VPN connection, outdated VPN software, or server issues at the VPN provider's end.
Security or firewall settings could be blocking it. By default, Access Server requires three ports to be reachable: TCP 443, TCP 943, and UDP 1194. Check that the port is correct. Make sure you're not trying an incorrect port.
A VPN replaces your actual IP address to make it look like you've connected to the internet from a different location: the physical location of the VPN server, rather than your real location.
This could be because one or more network devices, such as routers, firewalls, or the Network Address Translation (NAT) between your computer and the remote server isn't configured to allow VPN connections. Contact your administrator or your service provider to determine which device may be causing the problem.
How do I check if a VPN is working? Visit websites such as WhatIsMyIP or IPLocation to see your original IP address. After connecting to a VPN, revisit the IP address checking website to recheck your IP address. The VPN works if the displayed IP address differs from your original IP address.
A: One of the easiest methods is to try connecting to your VPN using a different network, like a mobile data connection. If the VPN works on another network but not on your home ISP, there's a good chance the ISP is blocking it.
Introduction: My name is Lakeisha Bayer VM, I am a brainy, kind, enchanting, healthy, lovely, clean, witty person who loves writing and wants to share my knowledge and understanding with you.
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