Netflix says 'Your account can't be used in this location' (2024)

FAQs

How to solve your account cannot be used in this location on Netflix? ›

If the country doesn't match your location, it means your device or network has a VPN turned on. Try turning it off, then try Netflix again. For help turning a VPN off, contact your VPN provider. Netflix Customer Service can't help with turning a VPN off because the steps are different for each VPN app or service.

Update the Netflix app

If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update. You can also update the Netflix app with these steps: Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.

(22004)' It indicates that you have traveled to a country where we do not currently offer the title you've downloaded. Due to regional licensing agreements and rights, we are not able to offer all titles for download in all countries.

The country on your account can't be changed unless you move to a new one. If you have moved recently, see Moving with Netflix for details. Using a VPN to access Netflix will hide your region and only allow you to see TV shows and movies available to all regions globally.

'Sorry, your account can't be used on this device. ' This error message means your current Netflix plan allows watching only on a mobile phone or tablet. To watch Netflix on a web browser, you'll need to choose a different Netflix plan.

A Netflix account is meant to be shared by people who live together in one household. People who are not in your household will need to sign up for their own account to watch Netflix. You can manage who uses your account by setting a Netflix Household.

If you can't sign in on any device

Try signing in to your Netflix account on a different device. If you can't sign in on any device, you might need to update your account. These articles might help: Forgot or need to change your Netflix password.

We use information such as IP addresses, device IDs, and account activity to determine whether a device signed into your account is part of your Netflix Household. We do not collect GPS data to try to determine the precise physical location of your devices.

How do I unblock my location on Netflix? ›

If you didn't create your account directly with Netflix or bought or received your account from an unauthorized retailer, you'll need to sign up for a new account in the same country where you will use it. To see which payment options are available in your country, go to How to pay for Netflix.

On both versions of the standard plans, you can have up to two devices streaming at the same time. This goes up to four simultaneous connections on the Premium plan. How many user profiles can you have on Netflix? Netflix offers up to five profiles per account.

Yes, you can access Netflix libraries from other countries using a VPN, such as NordVPN. The software will change your IP address by rerouting your connection through a foreign server. Then, you'll have to refresh the Netflix app or webpage to enjoy foreign movies and TV shows.

The location of the sign-in may not be an exact match to your current location because it is based on the IP address your device is using, and the time displayed is the local time of the new sign-in. If you don't recognize this sign-in, we recommend that you change your password immediately.