Samsung Galaxy Mobile Protection & Insurance | Asurion (2024)

The Care+ programs listed below have transitioned to a new provider, Servify.Therefore, Asurion, will not be able to process claims under these programs for issues that occur on or after the transition dates. See below for details by program and date.

Samsung Care+ or Samsung Premium Care

If you are enrolled in Samsung Care+ or Samsung Premium Care, you were sent notice via email or mail outlining the coverage changes on December 15, 2022. The notice explains that Asurion, cannot process claims filed under these programs for issues that occurred on or after January 18, 2023. For support or to file a claim for a covered event that occurred before January 18, 2023, please continue with your claim support online at www.asurion.com/samsung or by calling 1-877-841-1138. For support or to file a claim for a covered event that occurs on or after January 18, 2023, please contact Servify at 1-833-690-0918 24 hours a day and 7 days a week or go online at http://samsung.servify.tech/us.

Care+ with Theft and Loss and Care+ Theft and Loss (NY only)

These Care+ programs have transitioned to a new provider, Servify, who will continue to administer the plan. Therefore, Asurion, cannot process claims filed under these programs for issues that occur on or after May 1, 2023. If you are enrolled in Care+ with Theft and Loss and Care+ Theft and Loss (NY only), you were sent notice via email or mail outlining the coverage changes on March 2, 2023. As the notice explains, for support or to file a claim for a covered event that occurs before May 1, 2023, please continue with your claim support online at www.asurion.com/samsung or by calling 1-877-841-1138. For support or to file a claim for a covered event that occurs on or after May 1, 2023, please contact Servify at 1-833-690-0918 24 hours a day and 7 days a week or go online at http://samsung.servify.tech/us.

If you are enrolled in Samsung Care+ (paid upfront for 24 months of protection), your program is still administered by Asurion. You can proceed with your claim with Asurion either online www.asurion.com/samsung or by calling 1-877-841-1138.

Samsung Galaxy Mobile Protection & Insurance | Asurion (2024)

FAQs

Is Samsung device protection worth it? ›

Whether you should get Samsung Care Plus depends on how careful you are with your devices. It might be a good option if you drop your gadgets often or own one of Samsung's foldables. Budget Samsung phones might not need Samsung Care Plus protection if you wrap them in a protective screen or case.

Is insurance on my cell phone worth it? ›

Is cell phone insurance worth the money? For the majority of people, it is. Most plans can come in handy if your device breaks, gets lost, or is stolen. They can help you avoid paying the full price of a replacement and protect you from accidents related to liquid damage and cracked screens.

Does Samsung Care+ cover cracked screens? ›

Samsung Care+ covers cracked screens. However, it does not cover scratches or dents.

How many times can you use Asurion? ›

File as many claims as you need. Get up to $5,000 in coverage every 12 months and $2,000 per approved claim. Non original parts may be used for repair, and a replacement product may be a new, refurbished, or remanufactured product. A service fee of $0, $49, or $99 plus tax will be charged for each approved claim.

Do I need extra protection on my Samsung phone? ›

It's very unlikely that your phone will be affected by any sort of malware because all Galaxy and Play Store apps are scanned before they're downloaded. However, sneaky ads or emails can try to download harmful software onto your phone.

What is the best security for a Samsung phone? ›

Bitdefender Mobile Security provides excellent malware protection with a light impact on performance. It also includes tools like an app lock, a Wi-Fi scanner, anti-theft features and data breach notifications. Norton Mobile Security provides great malware protection and has an intuitive design.

Is proof of insurance on your phone good enough? ›

Yes, you can provide a picture of your vehicle's insurance information. California Vehicle Code 16028 states, “The evidence of financial responsibility may be provided using a mobile electronic device.”

What are the disadvantages of cellphone insurance? ›

Another downside to phone insurance is that it typically only covers physical damage and theft/loss—it does not cover things like data loss or malware infections. And even if your own insurance plan does cover physical damage, there may be certain types of damage that are not covered (e.g., cosmetic damage).

Does phone insurance replace the phone if damaged? ›

Depending on your plan, cell phone insurance typically covers damage caused by accidents and theft, up to a selected limit or the replacement cost of your phone. Although coverage plans vary by carrier, here's what a cell phone insurance plan from Progressive Phone and Electronic Device Insurance by Worth Ave.

Does Samsung give free screen replacement? ›

According to a report from Android Authority, Samsung is offering a complimentary one-time screen replacement service for eligible devices in India.

How much does it cost to replace a broken Samsung phone screen? ›

Samsung Galaxy screen repair costs: Samsung Galaxy screen repair pricing is similar. It starts at $79 for older or lower-end models. Prices go up to $599 for complex models like the Galaxy Z Fold2. Like Apple, Samsung offers in-person and mail-in repair options.

What is not covered by the Samsung warranty? ›

This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress, or modification of any part of Product, including antenna, or cosmetic damage; (b) equipment that has the serial number removed or made illegible; (c) ...

Does Asurion give you a new phone or refurbished? ›

At Asurion, we use high-quality refurbished phones in our mobile protection plans. These devices go through a multipoint refurbishment process that includes stringent quality standards.

How long should you keep insurance on your cell phone? ›

If you buy a phone through an installment plan, you should carry phone insurance until you've made the last payment. When purchasing an expensive phone, you should consider keeping insurance as long as it has a high resale or trade-in value.

Do I have to send my old phone back to Asurion? ›

So, you've just received your replacement device from Asurion and are wondering, do I have to send back my damaged phone? The answer: yes.

What does Samsung device protection do? ›

The Battery and device care app is partnered with security experts McAfee to help scan your device for malware and suspicious activity. 1 Go to Battery and device care. 2 Tap Device protection. 3 Tap Scan phone.

Should I activate device security on Samsung? ›

We recommend turning on Device protection to protect your device from malware. Step 1. Go to Settings and select Battery and device care.

Do I need antivirus for Samsung phone if I have? ›

There's no reason to download an antivirus app on your Android phone. The same basic rules for using any device safely apply to Android devices. Get your apps from the official source, the Google Play Store. Don't go to shady-looking websites.

Is Samsung security any good? ›

The Samsung Knox platform has met stringent security requirements set by governments and enterprises around the world. It holds over 60 certifications across multiple countries, including the USA, the UK, France, and more.

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