Top Questions Asked by Our Customers: Round Two! - My U-Haul Story (2024)

Last year we made a list of the top five questions we see the most on social media, and this year we’ve decided five just wasn’t enough! Here are ten more questions that our social media and live chat teams see the most!

The Top 10 Questions

  • How can I add additional days to my existing rental?
    You can call our customer service team at 1-800-GO-UHaul (1-800-468-4285), or chat with them online!If equipment is available for the time you need it we are always happy to help make those changes for you.
  • How much do extra days or miles cost, and how many are included?
    The amount provided and the cost for extra varies depending on a few factors; however, this information should be listed on your reservation or your rental contract. If you’re still having trouble, feel free to get in touch with our customer service team at 1-800-GO-UHaul (1-800-468-4285) or through online chat.
  • Can I change the pickup time, location, or equipment size on my reservation?
    The quickest way to make these changes would be on the orders page of our website. By entering your contract number and the last name on your reservation you will be able to access the reservation and make any necessary edits. If you have any trouble you can also talk with our online chat team or call customer service at 1-800-GO-UHaul (1-800-468-4285).
  • Can I rent a Cargo Van or Pickup Truck one-way?We do rent cargo vans and pickup trucks one-way in many markets; however, if yours is not one then we recommend our 10′ truck instead. The 10′ is perfect for a small move, plus you can tow your car behind you!
  • Why won’t my specific towing combination work?Top Questions Asked by Our Customers: Round Two! - My U-Haul Story (2)
    There are a large variety of factors that go into determining whether a specific towing combination is recommended or not. If your towing combination is listed as “not recommended” on our website and you feel that there has been some sort of error, you should get in touch with our experts at Hitch Central by calling 800-234-8869.
  • What is the best way to get a rate quote?
    The quickest way to get a rate quote is on our website, uhaul.com. If you have any trouble, please let a sales specialist assist you with a quote at 1-800-GO-UHaul (1-800-468-4285) or live chat.
  • Do I need a special license?
    No. U-Haul trucks are not considered commercial vehicles. U-Haul requires our customers to be 16 years of age to rent our trailers and 18 years of age to rent our trucks. Both require a valid driver’s license. For more information, check out our post,The Right Driver’s License to Rent a Moving Truck.Top Questions Asked by Our Customers: Round Two! - My U-Haul Story (3)
  • Who should I contact if I need to alter or cancel my U-Box reservation?
    It would be best to get in touch with our U-Box team, you can reach them at 1-877-GO-UHaul (1-877-468-4285).
  • Is there a cancellation fee for my reservation?
    We ask thatyou let us know as soon as possible if you no longer need equipment. Other families may not be able to find equipment if a reservation was made and the equipment was not used. As a courtesy, 24 hours is requested. There may be times when a cancellation fee may be charged, such as; manipulating the system to hold equipment unnecessarily.
  • Where can I cancel my equipment or storage reservation?
    Truck & trailer reservations can be cancelled on the orders page of our website. If you prefer, you can also chat with our customer service team online, or give them a call at 1-800-GO-UHaul (1-800-468-4285). For storage reservations, it may vary depending on the location type. If the storage reservation is at a U-Haul owned facility, customer service can cancel the reservation, or you can call the location directly. If the storage reservation is for a storage affiliate (privately owned storage facility) it must be cancelled with the storage location.

Have a question that isn’t listed here? Give our customer service team a call, they’re more than happy to help!

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Top Questions Asked by Our Customers: Round Two! - My U-Haul Story (2024)

FAQs

What is the slogan of U-Haul? ›

Since 1945, U-Haul has been the top choice for DIY movers, with over 23,000 locations in all 50 states and 10 Canadian provinces. Our slogan is "Moving Made Easier®." With U-Haul Truck Share 24/7, customers can access U-Haul trucks anytime, anywhere on their mobile devices. Moving has never been easier!

What does it mean you will never see a U-Haul behind a hearse? ›

The imagery of a hearse, a vehicle used for transporting the deceased, paired with a U-Haul, a symbol of moving and transporting belongings, creates a vivid metaphor for the incompatibility of materialism with the inevitability of death.

What happens if you keep U-Haul longer? ›

U-Haul late fees

U-Haul charges a $40 late fee for each extra day you keep your rental truck. It also charges $20 per day for trailers and towing devices.

What is the story behind U-Haul? ›

U-Haul is born

With a 1937 Ford and $5,000 in savings, Sam, Anna Mary and their young son moved from Los Angeles to Portland, Ore. During the drive, they came up with the name and formulated the outline of what was to become the U-Haul Trailer Rental System. The Shoens launched U-Haul in the summer of 1945.

What are some fun facts about freight trucks? ›

Some trucks have engines capable of traveling over 6 miles per gallon, contributing to reduced emissions and cost savings. Weight of Cargo: A single semi-truck can carry an average load of around 45,000 pounds (20,412 kilograms), which is roughly equivalent to the weight of 22 cars.

What is U-Haul's mission statement? ›

We believe the primary responsibility of U-Haul is to develop products and services to help people move and store their household and commercial goods in an economically, environmentally and socially responsible manner.

What company owns U-Haul? ›

What do the letters on U-Haul trucks mean? ›

The first 2 letters indicate the model, the 4 numbers are the serial number and the last letter is the suffix which refer, normally, to when it was built or a special characteristics that makes it different from other pieces of equipment of the same type.

What does a black hearse mean? ›

• Hearses in western culture are generally black because that is the color that symbolizes mourning. Some funeral homes use white hearses to symbolize a “new life,” but white and gray hearses are rare.

What does hearse stand for? ›

: a vehicle for conveying the dead to the grave. Etymology. Noun. Middle English herse "a triangular frame for holding candles," from early French herce "frame for holding candles, harrow," from Latin hirpex "harrow" Word Origin.

Does the color of a hearse mean anything? ›

Traditionally, hearses are long, elegant vehicles, often black, signifying mourning and solemnity.

What's the longest you can rent a U-Haul? ›

Equipment scheduling is based on available time frames ranging from one hour up to a 24-hour rental period. Some locations do, however, offer multiple day In-Town rentals on our trailer fleet. Check with your local U-Haul center or independent dealer for exact regulations.

What happens if you go over the mileage in a U-Haul? ›

Each trip includes a mileage allotment with fees that are incurred if exceeded. In-town or local moves are priced based on a flat rate and mileage. You must consider both factors when choosing which size moving truck to rent. If you make many trips, your cost will be higher than limiting your move to one or two trips.

Does U-Haul put a hold on your card? ›

Credit / Debit Card Hold Times

U-Haul places a hold on your account on all local moves. Once you return your equipment and we have an exact amount to charge your account we use the amount held to collect the total amount due.

Why do U-Haul trucks have facts on them? ›

U-Haul has always appreciated its special partnership with North America's moving public, and that is why the SuperGraphics Program came into being as a medium to recognize and honor each state and province – a salute, if you will.

What is the longest you can keep a U-Haul? ›

Our extended days/miles rental option allows you to reserve the 8' Pickup truck or cargo van up to 90 days. If you're a small business owner who needs to make use of this option more frequently, consider signing up for a corporate account to receive the lowest rates.

What's the biggest U-Haul they have? ›

Our 26ft Super Mover® is the largest truck available for moving. Large families use this truck to move large, 3-5 bedroom homes. This truck is equipped with a low deck and EZ-Load ramp, making it easier to load and unload your truck.

What is interesting about transportation? ›

There are more than 4 million miles of roads in the US

A staggering 4.09 million miles of roads crisscross the US, including 47,432 miles of interstate highways. Despite the vast network of tracks and highways, more than one-third of all roads in the country are not paved, and more than 70% are in rural areas.

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