Getting Started Manage Account Technical SupportContact Us
Updated: 4/22/2024 1:35 PM
You can transfer calls when you are on the phone with someone by performing one of the following two options:
Attended Transfer: Placethe caller on hold and speakto the transfer recipient first
Blind Transfer: Transfer the call immediately without speaking to the recipient first
To set up Call Forwarding rules for unanswered calls, refer to Forward Call Options.
NOTES:
Semi-attended Transfers, where the call is transferred upon the recipient's phone ringing, are not supported by Vonage.
To display theoriginating Caller ID on transfer, you must perform a Blind Transfer instead of an Attended Transfer.
Attended transfers to a Call Queue may cause the call to drop. If you need to transfer to a Call Queue, use blind transfer.
Transfer Using Phone
Semi-attended transfers, where the call is transferred upon the recipient's phone ringing, are not supported by Vonage.
Attended Transfers
Use an attended transfer to place a caller on hold while you speak to the transfer recipient. After you have finished speaking, use the following steps to complete an attended transfer from your Vonage phone:
Press the Transfer button on your phone to place the caller on hold. This may be a key on your phone or a softkey that appears on your phone's display.
Dial the recipient's extension number or external phone number, and press the dial softkey or # (pound) button.
Announce the caller after the recipient answers.
Press the Transfer button or softkey a second time to complete the transfer.
NOTE: To display theoriginating Caller ID on transfer, you must perform a Blind Transfer instead of an Attended Transfer.
Blind Transfers
A blind transfer lets you transfer a call directly to another extension or external phone number without speaking to the recipient. Steps to blind transfer vary from phone to phone and can be referenced as follows:
Cisco/Linksys Phones
Scroll to the right on your phone's display using the direction pad.
Press the bxfer softkeyand then enter the destination extension or external phone number.
Press the dial softkey or the pound (#) key to complete the blind transfer.
Polycom Phones
Press the Transfer button or softkeyand then press the blind softkey.
Enter the destination extension or external phone number.
Press the Send softkey, or green phone icon, to complete the blind transfer.
NOTE: The Blind Transfer instructions are different for Polycom VVX310 devices. Long press the Transfer key to initiate a blind transfer. There is not a blind softkey for these phones.
Panasonic Phones
Press theMenu button, located between Talk and Off.
Press Blind Transfer.
Enter the destination extension or external phone number.
Press the Transfer softkey to complete the blind transfer.
Yealink Phones
Press the Transfer button or softkey.
Enter the destination extension or external phone number.
Press the BlindTransfer(or B. Transfer)button or softkey (which will now be visible)to complete the blind transfer.
Grandstream Phones
Use the following steps to complete a blind transfer with two active calls:
NOTE:While It is possible to blind transfer a call while having two active lines, it is not possible to useattended transfer.
Press the Transfer button.
Press the RIGHTarrow key on the keypad.
Enter the destination extension or external phone number.
Enter a phone number and then click the number in the list, or click a contact from the directory.
ClickOK.
Mobile App
Use the following steps to transfer the call:
TapTransfer.
Select from the following options:
Blind Transfer
Attended Transfer
Transfer to Voicemail
Enter a phone number and then tap the number in the list, or tap a contact from the directory.
If you selected Blind Transferor Transfer to Voicemail, the call is immediately transferred.
If you selected Attended Transfer, speak to the transfer recipient and then tapTransfer Now.
Call Flip
While on an active call, you can move the call to a different device assigned to the same extension on your Vonage Business account without interrupting the call.
NOTE: You cannot flip a call if you are on a 3-way Call, Conference Call, On Hold, or Call Monitoring is active.
From Desktop or Mobile App to Desk Phone
Pick up your desk phone handset.
Dial *44.
From Desk Phone to Desktop or Mobile App
Desktop App
Sign in to the Desktop App.
Click Calls, then click Call Flip.
Mobile App
Sign in to the Mobile App.
Tap Keypad, then tap Call Flip.
Transfer to Voicemail
You can transfer a call to the voicemail of an extensionon your account by dialing**and then the extension number.
Vonage's virtual receptionist answers incoming calls and provides callers with a list of options, prompting callers to select from a preconfigured menu.
Sign in to the Admin Portal. Expand Phone System, then click the feature you want to remove. Hover over an entry in the feature and click the Trash icon. Click Save.
Virtual receptionist costs are a spectrum, varying greatly based on your desired service level and provider type. On the lower end, basic live answering services can start as low as $25 per month but often come with limited minutes and minimal features. This might be suitable for businesses with infrequent call volume.
Vonage is a user-friendly unified communications and auto attendant phone system. It can be used to forward calls and put users on hold with music while they wait. There is also no limit on calls or SMS messages, making it a good choice for handling a high volume of customers.
The main purpose of the initiative is to build an innovative ecosystem for developers to leverage the APIs to drive the creation of enhanced communication-related applications and diverse solutions. Headquartered in New Jersey, Vonage became a wholly-owned subsidiary of Ericsson in 2022.
Ericsson-owned Vonage and US communications service provider Verizon have signed a memorandum of understanding (MoU) outlining their intention to introduce Verizon network Application Programming Interfaces (APIs) to the Vonage platform that will enable the developer community to access network services and ...
The default voicemail pin for Vonage Business Cloud services is "1234". In order to change this, you will need to login to Vonage portal, Under "Extensions/ Voicemail Settings" you can change your pin.
Call Voicemail from your Vonage phone or any other phone: From your Vonage home phone, dial * 1 2 3. From any other phone, dial your Vonage phone number and press the * (asterisk) when Voicemail answers.
The Mobile plan starts at $10.49 per user/month. This plan only includes unlimited domestic calling, SMS/MMS, and support for desktop and mobile apps. These features are limited compared to other providers. The Premium plan is $17.49 per user/month.
VoIP services usually come with “answering machine” or voicemail features. You'll need a VoIP phone in order to use VoIP, so if your cordless phone and answering machine work with VoIP (or SIP), then yes.
Originally, telephone answering machines were used almost exclusively by professional and business people who didn't have full-time secretaries. Now, families use them to keep in touch with one another and single people have them to be sure they don't miss any personal calls.
Hobby: Reading, Ice skating, Foraging, BASE jumping, Hiking, Skateboarding, Kayaking
Introduction: My name is Cheryll Lueilwitz, I am a sparkling, clean, super, lucky, joyous, outstanding, lucky person who loves writing and wants to share my knowledge and understanding with you.
We notice you're using an ad blocker
Without advertising income, we can't keep making this site awesome for you.
