Vonage Business Cloud | Answer (2024)

Phones must be SIP (session initiated protocol) capable towork with Vonage Businesservice.

• Prior to troubleshooting a service issue, ensure that your phones are updated to the newest recommended firmware version.
• Compatibility,functionality, or connectivityof phones not purchased through Vonage cannot be guaranteed.
• Devices locked by your previous provider can only be unlocked by them.
• Best-effort support for hardware not listed here is provided.

Preferred Phones

These are phonesthat have been extensively tested and are known to work well with Vonage service. Each release is tested to ensure continued compatibilityfor supported models, which include:

Algo

Set Up Algo Device

Model	Firmware Version	Busy Lamp Field	Shared Line Appearance
8028 Data Sheet	5.3.4	No	No
8036 Data Sheet	5.3.4	No	No
8180 Data Sheet	5.3.4	No	No
8186 Data Sheet	5.3.4	No	No
8188 Data Sheet	5.3.4	No	No
8301 Data Sheet	5.3.4	No	No
8373 Data Sheet	5.3.4	No	No

Grandstream

Grandstream Phone Setup
Grandstream HT802 ATA Setup

Model	Firmware Version	Busy Lamp Field	Shared Line Appearance
DP750 User Guide	1.0.3.23	No	No
GXP1760 User Guide	1.0.1.8	Yes	No
GXP1780 User Guide	1.0.1.8	Yes	No
GXP1782 User Guide	1.0.1.8	Yes	No
GXP2135 User Guide	1.0.7.99	Yes	No
GXP2170 User Guide	1.0.7.99	Yes	No
GXW4216v2 User Guide	1.0.13.2	No	No
GXW4224v2 User Guide	1.0.13.2	No	No
GXW4232v2 User Guide	1.0.13.2	No	No
GXW4248v2 User Guide	1.0.13.2	No	No
HT801 (ATA Device) User Guide	1.0.41.2	No	No
HT802 (ATA Device) User Guide	1.0.41.2	No	No
HT812(ATA Device) User Guide	1.0.41.2	No	No
HT813(ATA Device) User Guide	1.0.9.1	No	No
HT814(ATA Device) User Guide	1.0.41.2	No	No
HT818(ATA Device) User Guide	1.0.41.2	No	No
WP810 User Guide	N/A	No	No
WP820 User Guide	N/A	No	No
WP822 User Guide	N/A	No	No
WP825 User Guide	N/A	No	No

See Also

Softphone Download

Poly (Formerly Polycom)

Polycom Phone Setup Instructions
VVX Quick Start Guide
SoundPoint Quick Start Guide

Model	Firmware Version	Busy Lamp Field	Shared Line Appearance
CCX350 User Guide	8.1.0.12743	Yes	Yes
CCX400 User Guide	8.1.0.12743	Yes	Yes
CCX500 User Guide	8.1.0.12743	Yes	Yes
CCX505 User Guide	8.1.0.12743	Yes	Yes
CCX600 User Guide	8.1.0.12743	Yes	Yes
CCX700 User Guide	8.1.0.12743	Yes	Yes
VVX101 User Guide	6.4.4.3178	No	No
VVX150 User Guide	6.4.4.3178	No	No
VVX201 User Guide	6.4.4.3178	No	No
VVX250 (and Omegaline VVX250)* User Guide	Legacy VVX:6.4.4.3178 Omegaline Series: 6.4.4.3219	Yes	Yes
VVX350 (and Omegaline VVX350)* User Guide	Legacy VVX:6.4.4.3178 Omegaline Series: 6.4.4.3219	Yes	Yes
VVX450 (and Omegaline VVX450)* User Guide	Legacy VVX:6.4.4.3178 Omegaline Series: 6.4.4.3219	Yes	Yes
Trio C60 User Guide	8.1.0.12748	No	No
RealPresence Trio 8300 User Guide​​​​​​	8.1.0.12732	No	Yes
SoundStation IP 5000 User Guide	4.0.13.1915	No	No
E100 User Guide	8.1.0.12774	Yes	Yes
E220 User Guide	8.1.0.12774	Yes	Yes
E300 User Guide	8.1.0.12774	Yes	Yes
E320 User Guide	8.1.0.12774	Yes	Yes
E350 User Guide	8.1.0.12774	Yes	Yes
E400 User Guide	8.1.0.12774	Yes	Yes
E450 User Guide	8.1.0.12774	Yes	Yes
E500 User Guide	8.1.0.12774	Yes	Yes
E550 User Guide	8.1.0.12774	Yes	Yes

NOTE: Omegaline Poly phones are not labeled as Omegaline. SeePolycom Phone Setup Instructionsfor instructions on how to identify Omegaline phones.

Yealink

Yealink Setup Instructions

Model	Firmware Version	Busy Lamp Field	Shared Line Appearance
CP930W(Requires W60B Base) User Guide	87.83.0.60	No	No
CP935W (Requires W70B Base) User Guide	NA Uses W70FW	No	No
CP925 User Guide	148.86.0.16	No	Yes
CP965 User Guide	143.86.0.16	No	Yes
SIP-T30 User Guide	124.85.0.82	No	No
SIP-T30P User Guide	124.85.0.82	No	No
SIP-T31 User Guide	124.85.0.15	Yes	Yes
SIP-T31G User Guide	124.85.0.82	Yes	Yes
SIP-T31P User Guide	124.85.0.82	Yes	Yes
SIP-T33G User Guide	124.85.0.82	Yes	Yes
SIP-T33P User Guide	124.85.0.82	Yes	Yes
SIP-T34W User Guide	124.86.0.135	Yes	Yes
SIP-T44W User Guide	108.86.0.152	Yes	Yes
T41S User Guide	66.85.0.79	Yes	Yes
T41U User Guide	108.86.0.142	Yes	Yes
T42S User Guide	66.85.0.79	Yes	Yes
T42U User Guide	108.86.0.142	Yes	Yes
T43U User Guide	108.86.0.142	Yes	Yes
T46S User Guide	66.85.0.79	Yes	Yes
T46U User Guide	108.86.0.142	Yes	Yes
T48S User Guide	66.85.0.37	Yes	Yes
T48U User Guide	108.86.0.142	Yes	Yes
T49G User Guide	51.80.0.100	Yes	Yes
T53 User Guide	96.86.0.118	Yes	Yes
T53W User Guide	96.86.0.118	Yes	Yes
T54W User Guide	96.86.0.118	Yes	Yes
T57W User Guide	96.86.0.118	Yes	Yes
W56H (Handset Only) User Guide	61.83.0.48	No	No
W59R User Guide	NA Uses W60FW	No	Yes
W60B (Base Only) User Guide	77.83.0.48	No	No
W70B User Guide	146.85.0.67	No	Yes
W73H (Handset Only) User Guide	NA Uses W70FW	No	No
W80DM/W80B User Guide	103.85.0.25	No	Yes
W90DM/W90B User Guide	130.85.0.35	No	Yes

Compatible Phones

These phones are reported to work with Vonage's service but have not undergone our extensive certification. Without this certification, these phones may not meet our high standards of performance, quality, or ease of use or may have certain operating constraints.

Cisco

Model	Firmware Version	Busy Lamp Field	Shared Line Appearance
CP-6820	11.2.3	Yes	Yes
CP-6825	11.2.3	Yes	Yes
CP-6841	11.2.3	Yes	Yes
CP-6851	11.2.3	Yes	Yes
CP-6861	11.2.3	Yes	Yes
CP-6871	11.2.3	Yes	Yes
CP-7811	11.2.3	Yes	Yes
CP-7821	11.2.3	Yes	Yes
CP-7832	11.2.3	Yes	Yes
CP-7841	11.2.3	Yes	Yes
CP-7861	11.2.3	Yes	Yes
CP-8811	11.2.3	Yes	Yes
CP-8831	11.2.3	Yes	Yes
CP-8832	11.2.3	Yes	Yes
CP-8841	11.2.3	Yes	Yes
CP-8845	11.2.3	Yes	Yes
CP-8851	11.2.3	Yes	Yes
CP-8861	11.2.3	Yes	Yes
CP-8865	11.2.3	Yes	Yes

Grandstream

Grandstream Setup Instructions

Model	Firmware Version	Busy Lamp Field	Shared Line Appearance
DP715	1.0.0.33	No	No
GAC2500	1.0.3.7	No	No
GRP2601	1.0.3.44	Yes	No
GRP2601P	1.0.3.44	Yes	No
GRP2602	1.0.3.44	Yes	No
GRP2602P	1.0.3.44	Yes	No
GRP2602W	1.0.3.44	Yes	No
GRP2603	1.0.3.44	Yes	No
GRP2603P	1.0.3.44	Yes	No
GRP2604	1.0.3.44	Yes	No
GRP2604P	1.0.3.44	Yes	No
GRP2612P	1.0.7.19	Yes	No
GRP2612W	1.0.7.19	Yes	No
GRP2613	1.0.7.19	Yes	No
GRP2614	1.0.7.19	Yes	No
GRP2615	1.0.7.19	Yes	No
GRP2616	1.0.7.19	Yes	No
GSC3505	1.0.1.5	No	No
GSC3510	1.0.1.5	No	No
GXP1105	1.0.5.23	No	No
GXP1160	1.0.5.32	No	No
GXP1165	1.0.5.26	No	No
GXP1200	1.2.5.3	No	No
GXP1400	1.0.8.9	No	No
GXP1405	1.0.8.9	No	No
GXP1450	1.0.8.9	No	No
GXP1610	1.0.7.24	Yes	No
GXP1615	1.0.7.24	Yes	No
GXP1625	1.0.7.24	Yes	No
GXP1628	1.0.7.24	Yes	No
GXP1630	1.0.7.24	Yes	No
GXP2000	1.2.5.3	No	No
GXP2010	1.2.5.3	No	No
GXP2020	1.2.5.3	No	No
GXP2100	1.0.8.4	No	No
GXP2110	1.0.8.4	No	No
GXP2120	1.0.8.4	No	No
GXP2124	1.0.8.4	No	No
GXP2130	1.0.11.54	Yes	Yes
GXP2135	1.0.11.54	Yes	Yes
GXP2140	1.0.11.54	Yes	Yes
GXP2160	1.0.11.54	Yes	Yes
GXP2170	1.0.11.54	Yes	Yes
GXP2200	1.0.3.27	No	No
GXP280	1.2.5.3	No	No
GXV3240	1.0.3.46	No	No
GXV3275	1.0.3.30	No	No
GXW4004	1.0.5.30	No	No
GXW4008	1.0.5.30	No	No
GXW4104	1.4.1.5	No	No
GXW4108	1.4.1.5	No	No
GXW4216	1.0.23.6	No	No
GXW4224	1.0.23.6	No	No
GXW4232	1.0.23.6	No	No
GXW4248	1.0.23.6	No	No
HT502	1.0.16.2	No	No
HT503	1.0.16.2	No	No
HT701	1.0.9.4	No	No
HT702	1.0.9.4	No	No
HT704	1.0.9.4	No	No

Panasonic

Panasonic Setup Instructions

Model	Firmware Version	Busy Lamp Field	Shared Line Appearance
TGP600 User Guide	13.102	No	No
TPA65 User Guide	TGP600TPA6x-US-06.001	No	No
HDV100	HDV130-02.040	No	No
HDV130	HDV130-02.040	No	No
HDV230	HDV230-06.000	No	No
HDV330	HDV330-06.000	No	No
HDV430	HDV430-06.001	No	No
TGP500	12.90	No	No
TGP550	12.90	No	No
TPA50	12.90	No	No
TPA73	13.01	No	No
UT123	1.28	No	No
UT133	1.28	No	No
UTG200	3.14	No	No
UTG300	1.14	No	No

Polycom

Polycom Phone Setup Instructions
VVX Quick Start Guide
SoundPoint Quick Start Guide

Model	Firmware Version	Busy Lamp Field	Shared Line Appearance
VVX250 (PolyDSP Vino BCM11188)	6.4.4.3178	Yes	Yes
VVX300	5.9.7.4477	Yes	Yes
VVX301	6.4.4.3178	Yes	Yes
VVX310	5.9.7.4477	Yes	Yes
VVX400	5.9.7.4477	Yes	Yes
VVX401	6.4.4.3178	Yes	Yes
VVX410	5.9.7.4477	Yes	Yes
VVX411	6.4.4.3178	Yes	Yes
VVX500	5.9.7.4477	Yes	Yes
VVX501	6.4.4.3178	Yes	Yes
VVX600	5.9.7.4477	Yes	Yes
VVX601	6.4.4.3178	Yes	Yes
VVX1500	5.9.4.3247	No	No
RealPresence Trio 8500​	7.2.3.0852	No	Yes
RealPresence Trio 8800​​​​​​	7.2.3.0852	No	Yes

Spectralink

Spectralink 84 Series Datasheet

Model	Firmware Version	Busy Lamp Field	Shared Line Appearance
8440	N/A	No	No
8441	N/A	No	No

Yealink

Yealink Setup Instructions

Model	Firmware Version	Busy Lamp Field	Shared Line Appearance
CP860	37.80.0.30	No	No
CP920	78.85.0.72	No	Yes
CP960	73.85.0.73	No	Yes
T18	18.0.23.5	No	No
T19P	31.72.0.120	No	No
T19P-E2	53.83.0.68	No	No
T20/T20P	9.73.0.70	No	No
T21P	34.72.0.120	No	No
T21P-E2	52.84.0.152	Yes	Yes
T22P	7.73.0.70	No	No
T23G/T23P	44.83.0.68	Yes	Yes
T26P	6.73.0.70	No	No
T27G	69.83.0.68	Yes	Yes
T27P	45.83.0.152	Yes	Yes
T28P	2.73.0.70	No	No
T29G	46.83.0.151	Yes	Yes
T32G	32.70.0.130	Yes	No
T38G	38.70.0.125	Yes	No
T40G	76.83.0.69	Yes	Yes
T40P	54.84.0.152	Yes	Yes
T41P	36.83.0.152	Yes	Yes
T41S	66.85.0.79	Yes	Yes
T42	66.85.0.79	Yes	Yes
T42G	29.83.0.152	Yes	Yes
T46G	28.83.0.149	Yes	Yes
T46S	66.85.0.79	Yes	Yes
T48G	35.83.0.149	Yes	Yes
T48S	66.85.0.79	Yes	Yes
T52S	70.83.0.68	Yes	Yes
T56	58.86.0.52	Yes	Yes
T58A	58.86.0.52	Yes	Yes
T58V	58.86.0.52	Yes	Yes
T54S	70.83.0.68	Yes	Yes
T58W	150.86.0.42	Yes	Yes
W52P (Base)	25.81.0.79	No	No
W52H (Handset)	26.73.0.30	No	No
W60B	77.85.0.56	No	Yes