Vonage Residential | Answers List (2024)

Money Back GuaranteeAll new Vonage accountscome with a 30 day Money Back Guarantee.

Email, Phone Calls and Identity TheftPhishing is a fraudulent activity in which email messages or phone calls are used to acquire sensitive information such as usernames, passwords, and credit card numbers.

Vonage Online Account for Your Mobile PhoneYour Online Account is optimized for use on most mobile phones, making it easy to manage many features, listen to Voicemail messages, make a payment or update your profile.

Vonage Residential Fax LineYou can use any fax-capable machine to send and receive faxes on a dedicated Vonage Fax Line.

Vonage Virtual NumbersWhen you add a Virtual Number in an available location, friends and family inthatarea can callthat phone numberand reach you forthe price of a local call to them.

Your Vonage Adapter and Port AssignmentsYou can determine the model of your Vonage adapter, the number of phone ports on the adapter, and the assignment (Vonage phone number) of each portin your Online Account.

Toll Free Plus®A Toll Free Number lets people call you at no cost from anywhere in the U.S., Canada, Puerto Rico, Guam and the U.S. Virgin Islands. Calls to your Toll Free Number ring your existing Vonage phone number.

Your Temporary Virtual NumberA Temporary Virtual Number is assigned to new Vonage customers who choose to transfer their current phone number into Vonage. This Virtual Number letsyou receive incoming calls on the phone attached to your Vonage adapter while the number transfer is in progress.

Change Calling PlanChange your Vonage calling plan anytime through your Online Account. When on the Summary tab, click the Change Plan link.

Changing Your Phone NumberYou can change an existing Vonage phone number to a different phone number by obtaining a new phone number or by transferringin anumber from another carrier.

Activation FeesA $9.99Activation Fee is charged when adding a Virtual Number, Fax line, Vonage Softphone or Toll Free Number.

Vonage Partner Promotion EmailsFrom time to time, Vonage partners with other companies to provide co-promotional offers to our valued customers. We may communicate these offers by email.

Change Account Due to Life EventA life event, such asa change in marital status, military deployment, extended medical stayor even a loss, may require a change to your Vonage account.

Number Transfer TutorialsThis tutorial will provide you the steps on how to fix number transfer issues, complete your Number Transfer Authorization form, and make and receive calls during your transfer.

Change Your Calling PlanYou can change your Vonage calling plan in your Online Account when your account status is Active.

Number Transfer IssuesLearn more about the steps you can take to identify and adddress some of the common issues that may impact the transfer of your phone number.

Make/Receive Calls During a Number TransferKeep in touch with family and friends during your number transfer by using your Vonage phone, Extensions App, and your temporary virtual number.

Change a Phone NumberYou can change an existing Vonage phone number to anew number from Vonage or transfer in an existing numberfrom another provider.

Order a New AdapterYou can order a new Vonage adapter to replace your current adapter or to add a new voice line to your account.

Verify Calling PlanYou can verify the calling plan for any phone number on your Vonage account in your Online Account.

Change a Linked Mobile NumberYou can change or remove a linked phone number in your Online Account up to four times in a 30 day period.

Move with VonageThere is no need to cancel your Vonage service when you move. Keep your account active, take your Vonage device with you, and have uninterrupted phone service during your move.

Bill Varies Month to MonthYourVonage bill can vary based on your calling plan and the services and features you use. You can sign in to your Online Account to view and print yourcurrent charges this month to date and previous billing statements.

Vonage Online AccountAn Online Account is created automatically when you sign up for service. Use the Online Account to manage your Vonage service and features.

Number Transfer FAQsMost frequently asked questions about transferring your phone number to Vonage.