Both Vonage and RingCentral are designed with the user in mind. They both are easy to set up and get started right out of the box. When looking for unified phone solutions, both allow video chat and text messaging. Both providers have tiered plans with advanced plans, including features such as call recording and whisper numbers.
Vonage
Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.
Starting Price
$13.99
per line per month (under the current promotion)
$13.99
per line per month (under the current promotion)
Editor's Take
Vonage is a communications platform that allows businesses to make and receive unlimited calls. As companies add more features such as CRM integration and IP desk phone capabilities, the plans become more expensive. Vonage is known for clear, crisp calls but lacks in the customer service department. If you have a problem or question, it may take some time to get a resolution even though they tout 24/7 support. Vonage has three pricing plans starting at $13.99 per line per month, going as high as $27.99 per line per month under the current promotion.
Pros & Cons
- Unlimited calls and text
- Unlimited team messages
- High-quality calls
- Customer service isn’t always helpful
- May need to purchase add-ons
- CRM integration not intuitive
RingCentral
Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.
Starting Price
$19.99
per line per month (if billed annually)
$19.99
per line per month (if billed annually)
Editor's Take
RingCentral is a small business VoIP system that helps business owners manage calls, run team chats and conduct audio and video conferencing. Users get a lot even with the basic Essentials plan that includes team messaging and document sharing. As users move up the tiers in pricing, they get more features added on, including video meetings, whisper numbers and automatic call reporting. We especially like the App Gallery that expands the types of integrations users can get, customizing the system to their needs. Four annual pricing tiers start at $19.99 per line per month, going up to $49.99 per line per month. Monthly plans are also available at a higher cost.
Pros & Cons
- Unlimited U.S. and Canada calls
- App Gallery improves integrations
- Voice mail transcription
- Base plan only good for up to 20 users
- Top-tier plans get pricey
- Cumbersome navigation platform
FAQs
Our Verdict. Vonage is one of the most popular options for business cloud communications that is known for unlimited calling and SMS, 24/7 tech support and dozens of features. Plans start at $14.99 per month, making it a competitively-priced voice-over-internet-protocol (VoIP) service.
What are the benefits of Vonage? ›
Vonage is a leading VoIP and UCaaS services provider, offering a reliable, all-in-one solution for businesses of any size. With Vonage, you can enjoy high-quality voice and video calls, instant messaging, and a host of advanced features, all integrated into one easy-to-use platform.
Why is Vonage so expensive? ›
Vonage is a communications platform that allows businesses to make and receive unlimited calls. As companies add more features such as CRM integration and IP desk phone capabilities, the plans become more expensive.
Who is competitor for Vonage? ›
Vonage alternatives comparison table
| Voip Tool | Free Trial | Pricing |
|---|
| Google Voice | Yes | $10.00 per line per month |
| Ooma | Yes | $99 upfront(monthly cost varies wildly) |
| magicJack | No | $39.00 per device per year |
| Nextiva | Yes | $21.95 per line per month |
3 more rowsVonage Pricing Plans and Subscription Costs
| Service Plans | Price (per line per month) | Key Features |
|---|
| Premium | $27.99 | Everything in Mobile, plus: Desk phone support Team messaging Vonage Meetings CRM integrations Single sign-on |
| Advanced | $37.99 | Everything in Premium, plus: Call groups On-demand call recording Visual voicemail |
1 more rowApr 29, 2024
Vonage also adheres to global privacy standards through the General Data Protection (GDPR) and other privacy laws that apply to our business.
Is Vonage owned by Verizon? ›
Vonage Holdings Corp.
(/ˈvɒnɪdʒ/, or simply Vonage) is an American cloud communications provider operating as a subsidiary of Ericsson.
What happened to Vonage? ›
Vonage will become a separate business area within the Ericsson Group - called Business Area Global Communications Platform (BGCP). Rory Read, current CEO of Vonage, is appointed Senior Vice President and Head of Business Area Global Communications Platform and a member of Ericsson's Executive Team.
Can Vonage block spam calls? ›
You can screen and block annoying spam calls with Spam Block.
Does Vonage need a landline? ›
You can use VoIP-based systems from anywhere with an internet connection. You don't need to be in a landline-enabled location to make and receive work calls. Instead, you can collaborate with team members, take customer and sales calls, and so on, from virtually anywhere in the world.
If you plan to use phones you already have, you'll just need to be sure they're compatible. Vonage's solution works with a wide range of phones. Check your phone compatibility here. Once your plan is active, you can assign them extensions, plug in, and start calling!
Does Vonage charge for incoming calls? ›
NOTE: Incoming calls are free on all calling plans. They do not count against the minutes per month of a limited minute calling plan.
Does Vonage record phone conversations? ›
Record the calls for reference. The Vonage Contact Center can record all inbound and outbound calls, which are automatically logged as hyperlinks within your CRM (lead, account, opportunity, or case as applicable).
Why does Vonage dropped calls? ›
Incorrect router settings or network configurations can interfere with VoIP traffic, which can in turn lead to dropped calls. For example, issues with Quality of Service (QoS) settings can affect call quality and stability, leading to dropped calls.
Which companies use Vonage? ›
Companies using Vonage Business Cloud for Call Center include: Farmers Insurance, a United States based Insurance organisation with 21000 employees and revenues of $15.19 billion, Parcel Force UK Part of the Royal Mail Group, a United Kingdom based Transportation organisation with 6500 employees and revenues of $2.00 ...
How much is the activation fee for Vonage? ›
Activation FeesA $9.99 Activation Fee is charged when adding a Virtual Number, Fax line, Vonage Softphone or Toll Free Number.
