Wix - Market Share, Competitor Insights in Contact Center (2024)

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Wix is a website building & publishing platform which helps users create professional websites exactly the way they want, with a drag & drop website e...Read more

Contact Center

Market Share of Wix

Current Customer(s)

934397

Market Share (Est.)

73.89%

Ranking

#1

Top Competitors and Alternatives of Wix

The top three of Wix’s competitors in the Contact Center category are Zendesk with 13.05%, Freshworks with 2.68%, Agile CRM with 2.51% market share.

Technology	Domains	Market Share (Est.)	Versus page
Zendesk	165070	13.05%	Wix vs Zendesk
Freshworks	33901	2.68%	Wix vs Freshworks
Agile CRM	31741	2.51%	Wix vs Agile CRM
Salesforce Service Cloud	14102	1.12%	Wix vs Salesforce Service Cloud
Mitel	8640	0.68%	Wix vs Mitel
LiveAgent	7469	0.59%	Wix vs LiveAgent
Bitrix24	6953	0.55%	Wix vs Bitrix24
Genesys	5639	0.45%	Wix vs Genesys
Zoho Desk	5271	0.42%	Wix vs Zoho Desk
Wipro	4401	0.35%	Wix vs Wipro
Avaya Contact Center	3954	0.31%	Wix vs Avaya Contact Center
NICE inContact	3485	0.28%	Wix vs NICE inContact
PICS	3207	0.25%	Wix vs PICS
Genesys PureCloud	3091	0.24%	Wix vs Genesys PureCloud
Five9	3078	0.24%	Wix vs Five9
LogMeIn Rescue	2658	0.21%	Wix vs LogMeIn Rescue
Aircall	2457	0.19%	Wix vs Aircall
Comm100 Live Chat	2249	0.18%	Wix vs Comm100 Live Chat
Verint	2225	0.18%	Wix vs Verint
Genesys Contact Center	1402	0.11%	Wix vs Genesys Contact Center

Popular Comparisons

Top Competitors and Alternatives of Wix

The top three of Wix’s competitors in the Contact Center category are Zendesk with 13.05%, Freshworks with 2.68%, Agile CRM with 2.51% market share.

Wix vs Zendesk

Wix vs Freshworks

Wix vs Agile CRM

Wix vs Salesforce Service Cloud

Wix vs Mitel

Customers of Wix

Around the world in 2024, over 934089 companies have started using Wix as Contact Center tool.

Customers	Employee Range	City	Region	Country
Yandex NV	10,000+	San Jose	California	United States
TD SYNNEX	10,000+	Fremont	California	United States
G-8 Fitness	10,000+	South San Francisco	California	United States
PhorCyte Strategies	10,000+	Jersey City	New Jersey	United States
Maulucci Design	10,000+	Melbourne	Victoria	Australia
sdbhschool.net	10,000+	San Diego	Cartago	Costa Rica
Booking.com	10,000+	Amsterdam	North Holland	Netherlands
Nsky Cloudverse	10,000+	Toronto	Ontario	Canada
Mora Meza Bar & Restaurant	10,000+	London	England	United Kingdom
Kyivenergy JSC	10,000+	Kyiv	Kyiv City	Ukraine

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Wix Customers by Products and Services

The top three products and services offering customers that use Wix for Contact Center are Marketing (6414), Project Management (4027), Consulting (3850).

Customers

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Wix Customers by Employee Size

The majority of Wix's customers for the contact-center category fall in the company size of 0 - 9 employees (588594 companies), 10 - 19 employees (121622 companies), 20 - 49 employees (121114 companies).

Employee Size

Wix Customers by Geography

The top three geographies of Wix for contact-center are the United States with 539272(66.44%), United Kingdom with 76290(9.40%), Canada with 47789(5.89%) customers respectively.

Customers

Employees of Wix

Also see other Products/Services by Wix in:

Knowledge Management

Search Marketing

Landing Pages

Collaborative Calendars

Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Wix competitors?

Wix’s Top competitors in the contact-center category are Zendesk, Freshworks, Agile CRM. You can view a full list of Wix competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Wix and 40,000 other technologies on the internet. You can also compare Wix and its feature with top competitors here : Wix vs Zendesk Wix vs Freshworks Wix vs Agile CRM.

What is Wix customer distribution based on company size?

What is Wix market share in the contact-center?

What are the top countries that use Wix?

What are the top industries that use Wix?

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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FAQs

Wix - Market Share, Competitor Insights in Contact Center? ›

What is Wix market share in the contact-center? Wix has market share of 73.89% in contact-center market. Wix competes with 140 competitor tools in contact-center category. The top alternatives for Wix contact-center tool are Zendesk with 13.05%, Freshworks with 2.68%, Agile CRM with 2.51% market share.

Know More ›

What is the market share of Wix? ›

As of 2023, Wix is the leading website builder in the world – the Israel-based company accounting for over 43 percent of global market share. Squarespace and Weebly ranked as the second and third most popular website building platforms, each of which accounted for over 30 percent of total market share.

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What are the statistics of Wix? ›

Wix Statistics: Top Picks

With a 46% market share, Wix is the most popular website builder. In 2022, Wix's total revenue was $1.388 billion. Wix's revenue in the second quarter of 2023 was $390 million. At this rate, Wix will cross $1.5 billion in yearly revenue by the end of 2023.

Where is Wix based? ›

Wix was founded in 2006. Where are the Wix headquarters? Tel Aviv, Israel.

Learn More ›

Can you see who viewed your Wix page? ›

While you can track general website analytics such as the number of visitors, page views, and other metrics through Wix's built-in analytics tools or by integrating with third-party analytics services like Google Analytics, it does not provide specific information about individual visitors.

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Who is Wix main competitor? ›

Other important factors to consider when researching alternatives to Wix include user interface and web pages. The best overall Wix alternative is Webflow. Other similar apps like Wix are WordPress.com, Duda, Square Online (formerly Weebly), and GetResponse.

Keep Reading ›

How much of the market share does squarespace have vs Wix? ›

Wix: 2.3% of all websites, 3.4% of CMS-based websites. Squarespace: 2.0% of all websites, 3.0% of CMS-based websites.

Get More Info Here ›

Does Wix provide analytics? ›

Wix Analytics has extensive traffic reports as well as a Traffic Overview to give you a clear view of who is visiting your site as well as where they are coming from. View traffic by time of day, location, device, as well as new and returning customers.

What is better than Wix? ›

WordPress

WordPress is the most popular website builder and a perfect alternative to Wix. Over 43% of websites in the world are using WordPress which makes WordPress the de-facto market leader. There are two different versions of WordPress which often confuses beginners.

Get More Info ›

Who owns Wix now? ›

The ownership structure of Wix (WIX) stock is a mix of institutional, retail and individual investors. Approximately 69.84% of the company's stock is owned by Institutional Investors, 0.00% is owned by Insiders and 30.16% is owned by Public Companies and Individual Investors.

Keep Reading ›

Is Wix a Chinese company? ›

Wix.com Ltd.

(Hebrew: וויקס. קום, romanized: wix.com) is an Israeli software company, publicly listed in the US, that provides cloud-based web development services.

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How accurate is Wix Analytics? ›

In isolated cases, you may see inaccurate city names, or 'N/A' where the information from IP addresses is untrusted or unknown. Site traffic received through VPN, anonymizers, cloud providers, and bots can affect the accuracy of this data. See if people are viewing your site from desktop, tablet, or mobile.

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Is Wix Analytics the same as Google Analytics? ›

Google Analytics Data Discrepancies

The differences in sales and people reports between Wix Analytics and Google Analytics are due to the different ways in which data is collected and processed: Wix Analytics has access to production data in your Wix site, such as your contact list and transaction database.

Get More Info Here ›

Does Wix track IP addresses? ›

We are pleased to announce that you can now view by IP address in Wix Analytics traffic reports. Access this metric from Table view in any traffic report. Learn more about traffic reports.

Discover More Details ›

What is the market share of Wix vs WordPress? ›

WordPress has 62.7% market share, putting it light years ahead of its competitors. Shopify is its closest pursuer (5.7% market share), ahead of Wix (3.7% market share). Number one on the market, WordPress appeals to web designers and bloggers for many reasons: Its software is free.

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What is Wix ranked in the world? ›

Website ranking helps evaluate the value of a business. Over the last three months, wix.com's global ranking has increased from 817 to 818.

How big of a company is Wix? ›

Wix.com

Headquarters in Tel Aviv, Israel
Services	Website builder, business management, web hosting service
Revenue	US$1.562 billion (2023)
Operating income	US$−24.4 million (2023)
Net income	US$33.14 million (2023)

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