FAQs
How do I send LEGO an email? ›
Send us an email to community@lego.com.
How do I contact LEGO Customer Service? › Does LEGO have live chat? ›You can reach out to us by sending us an email, calling us or you can even chat with us online! Please bear with us if chat isn't available right away as we may be busy helping other LEGO® fans. The best thing to do if you need help right away is to give us a call.
How do I contact LEGO with an idea? ›Contact can also be made via postal mail or email: LEGO System A/S, Copyright LEGO Ideas, Aastvej 1, 7190 Billund, Denmark. Email: ideas@support.lego.com.
What is the format of the email address for the LEGO Group? ›the LEGO Group's Email Address Formats
| the LEGO Group Email Formats | Example | Percentage |
|---|---|---|
| last.first@lego.com | Doe.John@lego.com | 31% |
| flast@lego.com | JDoe@lego.com | 15% |
| first.l@lego.com | John.D@lego.com | 14% |
| first.last@america.lego.com | John.Doe@america.lego.com | 81% |
Telephone: 800-362-4308. For technical support, call 866-349-LEGO (5346). Our friendly and savvy staff are in the office Monday through Friday from 8:30 a.m. to 6:30 p.m. eastern time. However, the office is closed on some national holidays.
Does LEGO give refunds? ›If you're not completely satisfied with your order, you can return it to us FREE of charge within 90 days from the day you receive your package. For US returns: Most returns can be started through LEGO.com.
Can you send a letter to LEGO? ›You can also send us letters, LEGO drawings or a fun LEGO comic starring your favorite minifigure.
How do I get a refund on LEGO? ›It's very easy to make a return and most returns can be started through LEGO.com. Whether you placed your order while logged into your account, or as a guest, just visit this page, click 'Return items' and follow the instructions.
Is LEGO customer service good? ›Apparently, it's all down to four small words… If you've ever dealt with LEGO Customer Service – whether to replace missing bricks, provide feedback on sets or even share ideas for future products, chances are you'll have come away feeling pretty satisfied.
How do I email LEGO ideas support? ›
Send an email to ideas@support.lego.com and we'll get back to you as soon as possible.
Can I complain to LEGO? ›We have a whole team of talented LEGO® experts ready to answer questions and help fix it if something's gone wrong. You can reach out to us by sending us an email, calling us or you can even chat with us online! Please bear with us if chat isn't available right away as we may be busy helping other LEGO® fans.
Why are legos so expensive? ›The interplay of brand perception and demand is crucial to LEGO's ability to maintain premium pricing. Consumers perceive LEGO as a high-value brand, willing to pay a premium for the quality, durability, and creative possibilities it offers.
Does LEGO pay for Lego ideas? ›Lego Ideas (formerly known as Lego Cuusoo and stylized in start case) is a website run by Chaordix and The Lego Group, which allows users to submit ideas for Lego products to be turned into potential sets available commercially, with the original designer receiving 1% of the royalties.
Is BrickLink owned by LEGO? ›BrickLink is a wholly owned subsidiary of the LEGO Group and will be managed as a stand-alone team. It will continued to be based in Irvine CA.
How do you send LEGO? ›Place the disassembled LEGO bricks into plastic bags or Ziploc bags. You may sort LEGO bricks by colour, size or purpose and seal the bags to prevent the loss. Place the bags with LEGO elements into the original LEGO box or a cardboard box.
Does LEGO send confirmation email? ›If you're not sure whether your order was successful, check to see if you've received a confirmation email – it should arrive within a few hours.
What is the email address for Bricklink? ›blservice@bricklink.com.