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Updated: 4/25/2024 3:38 PM

The Vonage Desktop App is a free applicationthat lets youuse and manage your Vonage Business phone service from your computer or aweb browser. Features include:

Make and receive calls (only available in the downloadable Desktop Application)
NOTE: On inbound calls to an extension, callers may hear 15 seconds of dead air before voicemail picks up if devices/apps are not registering but the Mobile App or Desktop App has been logged into at least once. This is expected behavior. Since the apps can be mobile, they may change registered IP addresses quickly. Due to that fact, we wait 15 seconds to see if we can connect to one of the apps before sending the call to voicemail. Since no phone is ringing during that time, we are unable to play a ringback sound due to FCC regulations on fake ringbacks.
Send and receive SMS (including MMS)texts.
Listen to voicemail
Share internal files and videos with colleagues using Team Messaging
Start or join Vonage Meetings
Apply settings that determine how calls are directed
Set notifications and ringtones
Set up greetings for your Voicemail, Extensions, and Virtual Receptionists

NOTE: SMS/MMS is not supported outside of the US.

System and Network Requirements

System Requirements

Operating System	Version
Windows	7 8 and 8.1 10 11 NOTE:The Desktop app application requires 64-bit Windows.
Macintosh	10.10.6 or higher NOTE:The Desktop app application requires 64-bit MacOS.

Network Requirements

If you experienceissues connecting to the app, open the following outbound ports on your firewall:

Port	Protocol
5060-5061	UDP
10000	TCP
10002	TCP
10000-20000	UDP

Supported Browsers

Google Chrome:Current and 1 prior major version
Microsoft Edge:Current and 1 prior major version
Mozilla Firefox:Current and 1 prior major version
Safari: Current and 1 prior major version

NOTES:

Microsoft IE is not supported.
Vonage Meetings does not work on Safari.

Download, Install, and Sign-In

Download

The Desktop app for Windows and MacOS includes a softphone with support for Call Waiting, Hold, Blind Transfers, and Add/Merge calls.The softphone can be used with the existing microphone and speakers built into your computer or with a headset.To download the app, use the following links:

Windows
Mac

Install

Windows

Go to your Downloads folder and double-click VonageBusinessSetup.exe.
Install the application. The application automatically opens when the installation is completed.

Mac

Go to your Downloads folder and double-click VonageBusinessSetup.dmg.
Click and drag the Vonage Business application to your Applications folder.
Go to your Applications folder and double-click the Vonage Business application.
NOTE: Depending on your security settings, you may need to allow permission for Vonage Business to open. See Open an app from an unidentified developer.

MSI

System Administrators can use the Vonage Desktop App MSI installation to deploy the application on multiple computers or per user.

Sign-In/Out

To sign in using the Desktop Application or Web Browser:

Open the Desktop Application, or go to app.vonage.com, and then sign in using your accountUsernameandPassword.
ClickOK.
NOTE: For password reset instructions, seeSet Password and Username.

To sign out:

Click the circle with initials (top left).
Click Logout.

Navigate the App

Profile Settings	View Profile and Extension information Update Profile Picture Update Password Update Secret/Answer Question
Application	Call Settings Message Settings Notifications and ringtones Fax Test Meetings
Audio	Specify your microphone and headset.
Call Forwarding	Allows you to forward calls to a different phone device or phone number.
Extension	Call Continuity 7-Digit Dialing Call Announce Screening Menu Outbound Caller ID Call Waiting
Call Blocking	Add rules to block numbers. See Call Blocking for details.
Voicemail	Enable/Disable Voicemail PIN Greetings Exiting Voicemail Options See Set Up Voicemail and Greetings for details.
Web Launcher	Integrate a CRM toopen a website when a call is initiated.

What's New

Displays a changelog sorted by date.

Get Help

Ask questions using our automated chatbot or open a case.

Logout

Signs you out of the app.

Sidebar

Services and features include:

Calls	Make calls and view up to six months of call history. View up to 120 days of call recordings up to a maximum of 400 recordings. The system deletes the oldest recordings if you have more than 400.
Voicemail	Filter voicemails by Recent or Unreadand listen to voicemails with options to: Call or Message the caller Start a Meeting with the caller Add the caller as a contact Block the caller Delete voicemail Voicemails are available here for six months. See Set Up Voicemail and Greetings for details. If the extension is assigned within a Call Group, you would be able to access the Call Group(s) voicemail messages.
SMS	Send SMS messages, where MMS (jpg, jpeg, png, and bmp) is supported. You can view up to 12 months of received messages.
Team Messages	Exchange messages with other users on your account and view up to 12 months of received messages.
Meetings	Plan, Start, or Join a meeting and view meeting History and Recordings.
Contacts	View All Contacts, Company Contacts, My Contacts, and if enabled, Vonage Integration Suite and Contact Center contacts. Search by the contact's name, extension, or company name. Filters are added under the Company Contacts tab to navigate between the different kinds of contacts. Currently, the different contacts to sort from are: All Company Contacts- Displays all Company Contacts User Extensions- Displays only the User Extensions Call Groups- Displays only the Call Group Extensions Individual Extension Contact would have the option to: Call Message Start a Meeting (Vonage Meetings) Favorite Call Group Extensions would have the option to: Call Favorite Contacts can be marked as favorites that are displayed at the top of the Contacts Page. NOTE: When calling the Call Group Extension, it rings all of theextensions within the Call Group. To enable the Contact Center contacts: Sign in to theVonage Desktop App. Click theAvatarmenu,selectSettings, then selectApplication. Scroll toContactsand toggleContact Centerto enable or disable contacts.
My Apps	View services and features that can be added to your account. NOTE:End Users only see Request This App, whileAdministratorssee the feature price and can continue to the checkout screen.
Receptionist Console	View all call activity and use advanced call control features such as Visual Call Park, Visual Call Queue, and Call Transfer options to help you manage call volume. See Receptionist Console for details.
Reports	Run reports to see detailed call information for your extensions, users, call groups, and call queues.
Admin	View and make changes to your account in the Admin Portal. NOTE: Only visibleto Super Users and Account Administrators.

Make a Calland Use Call Options

The Desktop app is required to make and receive calls.If you have not yet installed the Desktop app,download and install itbefore using the following steps.

Make a Call

You can make a call from several areas of the sidebar:

+ New	Clickthe + New button and then click New Call. Dial a number andthen click the Phone icon to place your call, orclick the Directory icon and select a contact.
Calls	Click Calls and then clickthe + New Call icon. Dial a number andthen click the Phone icon to place your call, orclick the Directory icon and select a contact. NOTE:Call history is stored for six months.
Keypad	Click the Keypad (at bottom). Dial a number andthen click the Phone icon to place your call, orclick the Directory icon and select a contact.
SMS/MMS Team Messaging Voicemail Contacts	Click SMS, Team Messaging, Voicemail, or Contacts. Hover over a contact and then click the Ellipsisicon (3 dots). Click Call.

Answer or Decline a Call

Click the Answeror Decline icon during an incoming call.

Use Call Options

The following options are available during an active call:

Arrows

Minimizes the call screen.

Gear

SpecifiesHeadset and Speaker options.

Microphone

Mutes the call.

Keypad

Displays the keypad.

Add Call

Adds another person for a three-way call:

Click Add.
Dial a number andthen click the Phone icon to place your call, orclick the Directory icon and select a contact.
Tap Merge once the secondcall is answered.

Video

While on a call in the Desktop App, you can:

Invite company and external contacts to an instant meeting.
- Company contacts receive a meeting invitation in the Desktop App.
- External contacts receive an SMS with the meeting details.(SMS is available on U.S. based accounts only)
Copy and share the meeting link.

Note: Starting a meeting does not end the active call. Navigate back to the call options screen to end the call.

See Vonage Meetings for meeting options and details.

Transfer

Transfers a caller:

ClickTransfer.

Select from the following options:

Blind Transfer	Transfer the call without speaking to the other party.
Attended Transfer	Speak to the other party before transferring the call.
Transfer to Voicemail	Transfers the caller to the voicemail of another extension.

Dial a phone number and then click the number in the list, or click the Directory icon and select a contact.
ClickOK.

Park

Parks a call into a numbered spot. Once parked, you can retrieve the call from a different phone in your office.

See Call Park for details.

Hold

Places the call on hold.

End

Ends the call.

Set Notifications and Ringtones

Sign in to the Desktop App.
Click the Avatar/Initials (top left).
Select Settings, then Application.

Expand the Notifications tab to select the applicable Ringtone setting:

Incoming Internal Calls	Received call from another extension within your account.
Incoming External Calls	Received call from outside of the account.
Incoming Meetings Video Calls	Received Vonage Meetings Call.

Click Save.

View Call History and Recordings

View up to six months of call history.

Sign in to the Desktop App.
Click Calls and then click the Recent, Missed, and Recordings tabs to view history and recordings.
NOTE: The Recordings tab only displays if On-Demand Call Recording is assigned to your extension and/or if you have been given permission by your Administrator to view and listen to your Company Call Recordings.

Send, View, and Manage Messages

Send SMS/MMS Messages

Send SMS/MMSMessages with Desktop App

Send messages to numbersin the continental U.S. and view up to 12 months of stored messages.

ClickSMSand then click the +New Messagebutton.
Enter a number or select a party from your contact list.
Type your message in theType Message Herewindow.
NOTE: If you have multiple numbers, you can click the Sending As link (above message bar) to select a different number.
ClickSend.

Send SMS/MMS Using Business Inbox

If the Account Administrator hasgranted you access to useBusiness Inbox, you can send and receive SMS/MMS messages from your company's main business associated with your Virtual Receptionist.While SMS is supported using thetoll-free number of your Virtual Receptionist, MMS is not.SeeSet UpBusiness Inboxfor details.

Manage Messages

Hover over a message and click the Ellipsisicon (3 dots)for options that include forward, copy, and delete.

Use Team Messaging

SendMessages

Create a group to send messages with other users on the account and view up to 12 months of stored messages.

ClickTeam Messagingand then click theNew Groupbutton.
Enter a Group Name.
Search for contacts to add.
ClickCreate.
Type the first message and pressEnter/Returnon your keyboard.
NOTE:To mention a user, use the @ sign in front of their name, for example, @FirstName.

To send a file to another user on the account, go to the field where you type your message and click the+icon.

Manage Messages/Groups

Message Options

Click Team Messaging.

Hover over a message in the group and click the Ellipsisicon (3 dots) for the following options:

Forward	Forwards the message to groups or team members, up to five at a time. These messages display a Forwardedindication in the thread.
Copy	Copies the contents of the message.
Delete	Deletes the message for either you or all members of the group.

Leave Group

Click Team Messaging.
Click the Elipsisicon (3 dots) in the group section and then click Leave Group.
NOTE: This action cannot be reversed and you must be invited again to rejoin.

Mute Notifications

Click Team Messaging.
Click the Elipsisicon (3 dots) in the group section and then click Mute Notifications.
Select the mute duration time and then click Mute.

NOTES:

Muting notifications appliesacross web and mobile apps.
@Mentioning a group member in a message overrides mute for that message.

Enable/Disable Messaging

An Administrator can enable or disable SMS/MMSand Team Messaging for the account or by user in the Admin Portal.

Sign in to theAdmin Portal.
Click theAccount, then clickMessage Settings.

Set the options that apply:

Account SMS	Disables SMS/MMS Messaging for all users on the account.
Account Team Messaging	Disables Team Messaging for all users on the account.
Disable SMS	Disables SMS/MMS for the numbers you specify.
Disable Team Messaging	Disables Team Messaging for the extensions you specify.

ClickSave.

Video Meetings

Vonage Meetings is a freeonline video conference and collaboration service available for the Vonage Desktop App and Vonage Mobile App. See Vonage Meetings for details

Add and Manage Contacts

Company Contacts are users on the account and cannot be modified, but you can manage personal contacts that you have added.

Add	Click Contacts and then click the + New Contact button.
Delete	Click Contacts. Hover over a message and click the Ellipsisicon (3 dots). Click Delete.
Import	Contactsfrom the Vonage Business Communications Mobile App automatically sync tothe Desktop app. Import From Outlook Export your contacts in a .csv file format(Microsoft instructions for export). Sign in to theDesktop App. ClickContacts. Click theImport Contactsicon(top right) and then follow the instructions. Custom Import Use theCustom Contact Templatefor importing bulk contacts from systems other than Outlook. Sign in to theDesktop App. ClickContacts. Click theImport Contactsicon (top right). Attach the template file and then clickUpload.

Send and Receive Faxes

The Fax Portaldisplays if you have been granted access by your Administrator. See Vonage Paperless Fax Service for more information.

Report an Issue / Send Feedback

Click the Feedbackbutton to report an issue or provide feedback from the Desktop App. Issues reported will create a Customer Care case and will include device logs. This can be used for troubleshooting desktop application issues as needed.

Note: The Select Feature field will default to the page you're on when you click the button.

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Cost: Free, included with your Vonage service.

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Sign in to the Admin Portal.
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